Privacy Policy

Wine-store.co.uk respects all requests for confidentiality of personal information that is provided online and in other contacts with us.

We are aware of the need for appropriate protection and proper processing of all personal information we receive. The purpose of this privacy policy is to explain how we collect, protect, and use personal information.

Personal Data

Personal information is all information that can be used to identify an individual, including, but not limited to, the individual's first and last name, age, gender, home address or any other physical address, email address or other contact information, whether relating to the individual's private residence or place of work.

When processing your data, we always comply with current rules of data protection. In some cases, Danish or EU law states that we may process your personal data. For example, we may store the address and name you have provided us with.

What Personal Data Do We Store and Collect

You can access www.wine-store.co.uk without telling us who you are or otherwise providing personal information about yourself. We, therefore, do not register any personal information unless you have expressly agreed to do so.

However, we do need certain personal information in order to sell and deliver goods to you.

We collect and process information about you when you register with:

• First and last name
• Company name and VAT no.
• Address
• Phone number
• Email address
• Provides bank account information when paying off a receivable
• Creates your user account with us (business customers) in order to trade with us
• Makes purchases of goods through our webshop, telephone or mail contact with our sales department.
• Send an inquiry, complaint or give us feedback, or if you otherwise provide personal information to us through the website or other channels.

We do not collect personally identifiable information from third parties about the customers.

Wine-store uses various payment methods to handle online purchases, and we do not store any information on payment methods such as credit card numbers, bank account numbers or the like.

What We Use Your Personal Data for

Wine-store processes your personal information to fulfil a contract to which you are a party or to conclude such a contract at the time of your request.

For you, this means that we process your personal data because you have contacted us to do business with us. We also process your personal data to fulfil our part of the agreement when we have traded with each other.

We, for example, use your name, telephone number, and address when goods that you have ordered must be delivered to you.

Moreover, we process your data if Wine-store has a legal obligation to do so, or if you have given your consent to the processing.

Who Do We Disclose Personal Data to?

Personal data provided on www.wine-store.co.uk is only disclosed to:

• Selected and trusted third parties who may use your personal data for the purpose of delivering goods that you have ordered. This could, for example, be an external carrier
• Other recipients where we are required by law to disclose the personal data.
• Disclosure to registers or public authorities for the purpose of pursuing abuse or fraud against Wine-store.

In order to further develop and improve our website, we keep statistics on how users use the pages. The statistics are only used in summarised form. Such example could be to see which pages our customers use most.

We use Google Analytics to collect visitor statistics and therefore, for this purpose, pass on your IP addresses to Google Analytics. This transmission is encrypted.

Apart from the above described cases, Wine-store does not pass on data about individual customers´ use of www.wine-store.co.uk to third parties

We only use data processors in the EU or countries that can provide your data with adequate protection. These process data solely on our behalf and may not use it for their own purposes. The obligations of the data processor are ensured by a data processing agreement.

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Where is Your Personal Data Stored?

The personal data is stored on servers in Denmark. We do not store all customer information encrypted. Data cannot be accessed without an encrypted connection. Customer information is encrypted in cases where current law dictates so. We will only keep personal data for as long as necessary for the purpose stated above.

Access to Information

You have the right to be told what personal information we process about you. You may also, at any time, object to the disclosure of the information. You can also revoke your consent to the processing of information about you. If the information processed about you is incorrect, you have the right to request for it to be corrected or deleted.

If you have any queries about the above stated, please contact us at info@wine-store.co.uk. If you wish to complain about our processing of your personal data, please contact us at info@wine-store.co.uk. You also have the opportunity to contact the Danish Data Inspectorate: Datatilsynet.

When is Your Information Deleted?

We record personal information and the information is stored for the period permitted by law. We will delete them when they are no longer needed. The period depends on the nature of the information and the reasoning for storage of it. Therefore, it is not possible to specify a general time frame for when information is deleted. For statutory reasons, we keep some information for 5 years.

Cookies

In addition to the information you enter yourself in connection with purchases, Wine-store uses Cookies. Cookies are packets of digital information that the website stores on your hard drive. The cookies used do not identify the individual user, but the user's terminal equipment such as PC and mobile phone. A cookie is not a program and does not contain viruses.

Cookies are used to improve the website's service. The use of cookies does not impair your security when using the website. Read more about cookies here.

Publisher

The website is owned and published by Wine-store

Bio Fireplace Group /at Biopejs-shop ApS
Gravsholtvej 15, Langholt
9310 Vodskov
Denmark
Phone: +44 1224011575
Mail: info@wine-store.co.uk